Free advice about Internet marketing and sales for small businesses and entrepreneurs.
Saturday, August 30, 2008
Launching a Home Business Offer Many Benefits
First, it is exciting to start your own business, to pit your experience and wits against the world and become successful. It keeps you engaged with the outside world and the business community. You learn new things; you meet interesting people, and you continue to grow.
And there are considerable tax benefits too. Did you know that health insurance costs are deductible? This is a great way to take the sting out of the high cost of health insurance for Baby Boomer retirees who are not yet 65 years old. And your home computer equipment, automobiles, supplies and even home office space are fully or partially deductible too! Of course, you should check with your accountant or use a package like Intuit's Turbo Tax for Home and Business to confirm the exact deductions to which you are entitled.
Perhaps the biggest benefit of launching a home business is the gratification one receives from being the captain of your own ship. You control your time. You get to plan your own strategy and make all the decisions. It is invigorating and yes, even fun. When you're doing something you enjoy, it's not work.
Need help with mastering online marketing? Take a look at wwww.smallbizsmartmarketing.com. We can help. Baby Boomers who are thinking of starting a home business should look at www.babyboomerlifeboat.com to get an idea of the how to approach it and the challenges they can expect.
Tuesday, July 08, 2008
Baby Boomer Lifeboat
The decline in home values has reduced the prospect of comfortable retirements for the majority of near retirees, according to a new report from the Center for Economic and Policy Research (CEPR) .“This extraordinary destruction of wealth will have tremendous implications for millions of families as they enter retirement,” wrote report co-author Dean Baker. “Coupled with a very low personal savings rate, this means that many people will only have Social Security and Medicare to rely on in their retirement."
As many as two-thirds of Baby Boomers in their 50's and 60's are believed to fit the above profile. Sure, most have some savings, but for the majority their retirement plan was anchored by presumed home equity.
So, after much hand-wringing and a few drinks, the question among my colleagues quickly became, "Is it possible for Baby Boomers to comfortably retire if they do not have a large 401K, a big pension, an inheritance, or an executive golden parachute to sustain them?"
Being Internet Marketing professionals, we decided to do what we do best - research the subject....and the answer is "Yes." BUT, Baby Boomers with financial shortfalls have to be willing to make changes in their life styles to do so.
We discovered a wealth of information and Websites that can help Baby Boomers on their journey to retirement. So much information in fact that we decided to consolidate it in a new Website: http://www.babyboomerlifeboat.com/.
Pacifica Endeavors will maintain this site as a public service for fellow Baby Boomers. God knows, it looks like the majority of us will need it!
Wednesday, May 21, 2008
A CRM Solution for Small Businesses
Managing customers, conducting marketing campaigns and achieving timely follow-up on sales leads is a vital process that can overwhelm a small business. Keeping promises, storing correspondence, managing sales and being able to quickly determine the status of accounts is crucial to success. Having a single, integrated solution to accomplish all this makes the lives of small business people so much easier and more productive.
Internet-based customer relationship management (CRM) and contact management solutions offer significant advantages. Typically, they are more affordable for small businesses because there is no software to buy or maintain. Equally important, online CRM solutions are accessible from any Internet connection by authorized personnel, providing a good centralized answer for both far-flung sales forces and company management. Too, online CRM solutions circumvent the danger of viruses accessing or destroying vital company data. And most solutions do not require a long-term contract, so it’s easy to get started and companies are not locked into a solution that may not be right for them.
I recently helped a client modify his Website to communicate with AppShore’s online CRM and contact management solution. I was impressed by what I saw.
Why? First, AppShore is designed for small businesses, a market that my own consulting service targets. Having tried other online CRM solutions myself, I am familiar with their functionality. What struck me right away about AppShore is how simple it is to use. Things that seem complex in competitive Internet-based solutions like Salesforce.com or desktop packages such as Goldmine are straightforward and fairly easy to understand in AppShore. I believe this reflects the background of the AppShore team, which consists of seasoned software professionals experienced in start-ups and small businesses.
Speaking as a small business person myself, here are some things that I particularly like about AppShore:
- It has an intuitive design and offers functionality that is a good fit for small businesses rather than enterprise-level companies. I didn’t have to spend hours studying a manual to understand the function of each tab or how to use it.
- It employs “mouse over” technology to give you a quick overview of accounts and leads, as well as the ability to edit them.
- Accounts and leads can be imported using csv files. This means your Outlook Contacts and ACT! files, for example, can be easily imported to AppShore.
- Relevant documents, such as proposals, agreements and RFQ’s can be uploaded and stored for fast access and management.
- AppShore even offers a means to seamlessly transfer captured data from Website forms into the AppShore “new leads” database and then automatically notify you via email. This is a terrific time saver that ensures that Web-generated sales leads never fall through the crack!
The ability to prioritize tasks by customer or prospect helps you to focus on activities that generate business. - Opportunities are easy to track and (by assigning a probability and dollar amount to each) provide a basis for forecasting sales. Setting up a sales funnel with different stages is straightforward and beneficial.
- Versatile reporting capabilities facilitate management of marketing and sales functions, as well as providing fast looks at expected revenue.
- AppShore includes a convenient outbound Webmail function that allows you to send email using your domain name. Emails can be linked to customer and prospect accounts for easy retrieval and reference.
- The ability to set up and use templates with multiple “insert” fields for outbound email marketing campaigns and customer/lead follow-up is available with the premium plan. This is both convenient and effective, allowing small businesses to be responsive and conduct inexpensive marketing campaigns. Just be sure that emails are sent only to valid contacts to avoid violating CAN-SPAM laws and provide an “unsubscribe” capability if you use this feature to send email newsletters or promotions.
- A “dashboard” tab allows you to quickly review upcoming activities, your latest leads and top opportunities.
- Password-based access and a separate Administrator function provide adequate security. AppShore databases are also backed up on a regular basis. Having vital customer and sales information located offsite also facilitates disaster recovery.
Overall, AppShore is an excellent solution for a small business. It’s not too much, nor too little. Like any CRM package, however, set-up and terminology may be a little confusing for small businesses that have never used a CRM package before.
What would I like to see more of? The AppShore solution is surprisingly lacking in online tutorials and a Help tab to provide quick answers for “how to” questions. This oversight is balanced by AppShore’s free personalized training, set-up assistance, and excellent telephone support (I know because I tried it!). And, AppShore will release a new version in June 2008 that includes a searchable FAQ (answering “how to” questions), user manual downloads and online problem ticket submission.
Best of all, AppShore is affordable for small businesses, with prices starting at just $11 monthly per user after a thirty-day free trial. Moreover, there are no long-term contracts, so companies can export their data and discontinue AppShore at any time if they are dissatisfied. But from what I’ve seen, small businesses will be pleasantly surprised by the positive impact on their bottom line once they start using AppShore CRM.
Wednesday, April 16, 2008
Having a Pricing Strategy is Key to Success
Pricing should be an intricate part of your business strategy. Are you pioneering a new market and want to lock up market share before competitors enter your niche? Do you have a product with an edge that supports premium pricing? Are you trying to penetrate an established market? Will you be selling products internationally? Each of these situations requires a different pricing strategy.
It is important to understand your target market(s). What is the buying power of your prospects? Is financing required? Who are your competitors and what do they charge for similar products or services? What differentiates your offering from the competition, and does this support premium pricing or require you to compete with lower pricing?
The good news is that if you can answer these questions and have thought your pricing strategy through, your business has a much better chance of success. Why? Because you understand your market and have a business plan. And this is the basis for creating a good pricing strategy.
Saturday, March 15, 2008
PPC Advertising Is Not For Novices
Those who first launch a PPC advertising campaign are usually disappointed by the results. Expectations are high; results are low. That's because the initial launch parameters are just a starting point (i.e., your best guess based on keyword research, etc.). From that point on, be prepared to make adjustments to inch towards desired results.
The tools to refinement are provided by the PPC vendor. Google, for example, has excellent tools...if you know how to use them. For example, what ads and what keywords are giving you the best results? Narrow down your market attack to get more bang for your advertising dollar.
Here are some other parameters to employ in optimizing your advertising campaign:
- Set up your ads to run during daylight hours (why spread your budget over ad impressions in the middle of the night?).
- Focus your ads geographically (city (also by zip or radius from a zip), region, country, language, etc.)
- Unless you are selling consumer products or really know what you are doing, avoid settings that display your ads on other Websites, but do take advantage of having your ads appear on major auxiliary search engines (e.g., AOL).
- Target your keyword bids to get your ads to appear in positions 3 to 5 - your money will go further and you will still get good results.
Of course, the purpose of PPC advertising is to sell something or capture a sales lead. Hence, your real measurement of success is not how many ad clicks you get, but how many of those click-throughs turn into useful conversions that lead to more business.
Most PPC advertisers take the clickers to the home page (or an internal page) of their Website. What happens thereafter, nobody knows because there is no easy way to track clicker behavior. Most wander around and leave the site because material germane to the reason they clicked on the ad is not readily apparent. And there is no way of knowing how many ad click-throughs turn into customers or at least prospects. So, these advertisers spend a lot of money without any means of determining whether their advertising bucks are worth the effort.
That's why it is critically important that you have special landing pages where ad clickers find content relevant to the ad AND the ability to make a purchase or fill out a form to acquire an incentive. Completing this desired process is the goal of your campaign, and by arriving at a "thank you" page afterwards, you can measure how many ad click-throughs actually result in achieving this goal. Inserting special code into a "thank you" page allows the PPC vendor to report how many conversions your campaign is achieving and the cost for each. This is the real cost for your PPC advertising.
By tracking your PPC advertising results through the entire sales process, you can measure your return on investment. For example, if you sell Widgets at $10 each and the PPC advertising cost to achieve a sale is $1, then it's working for you. If PCC advertising costs $10 per resultant sale, then you probably want to re-think your marketing strategy.
PPC advertising is not for the novice. You can burn through a lot of money very quickly with little or no results. In the long run, small businesses are much better off by employing a professional, such as Pacifica Endeavors, who understand the pitfalls and can fast-track PPC advertising while saving them money. The result can be a dramatic growth in sales within one-to-two months, which more than compensates for the advertising expense.
Saturday, March 01, 2008
Get More Mileage with Internet Marketing Compared to Traditional Marketing!
Having a good Website that is optimized for search engines is a first step. Once accomplished, ongoing expense is minimal. Email newsletters cost less than a penny apiece compared to about $.50 each (minimum) for direct mail pieces. And online press releases reach a larger audience than hard-print coverage. Moreover, pay-per-click advertising costs only a fraction of - and is much, much more effective than - newspaper or magazine advertising.
In short, Internet marketing is the perfect answer for small businesses on a budget. Done right, it can dramatically increase sales while saving a bundle over traditional marketing. Contact Small Business Smart Marketing for a free consultation.
Saturday, January 26, 2008
Close Sales with Testimonials and Reference Letters
Prospective customers feel more comfortable making a "buy" decision if your business has glowing endorsements from existing customers. In their eyes, this reduces the risk of selecting your company as their vendor. So, always ask for a reference letter or testimonial upon completing projects or transactions.
If your business has performed as agreed, there will be no problem getting this endorsement. You can actually ensure this by writing it yourself and then emailing the "draft" to the customer to get their blessing, asking them "if they want to make any changes."
Place one-to-two paragraph testimonials in conspicuous places on your Website. If you have a direct sales force, make sure customer reference letters are printed on the customer's letterhead and signed. Often, a prospect will even forego calling references if your sales people give them high-caliber endorsement letters at an appropriate stage in the sales cycle. These are great closing tools!
Sunday, January 13, 2008
What You Need to Know About Google PPC Advertising
Google pay-per-click (PPC) advertising is a great way for small businesses and start-ups to acquire sales. After all, Google owns 70 percent of the search engine market, and your prospective customers are likely to us it to hunt for a product or service just like yours. While PPC advertising can help your company, there are also major pitfalls to avoid.
Let's start with the major advantages:
- You can gain instant Internet visibility while your Website bubbles up in organic search engine rankings.
- Your ads appear right at the moment someone is searching for your product or service!
- You are only charged when someone actually clicks on your ad…otherwise, it’s free!
But to take advantage of PPC advertising, you have to really understand how it works. In short, Google PPC advertising is not for novices. Trust me, if you just follow Google directions and recommendations, you can blow through a lot of money really fast with minimal results.
The major mistakes small businesses and start-ups make when using PPC advertising are:
- Not setting objectives, a strategy or computing break-even economics.
- Failure to perform keyword research; bidding primarily on popular (costly) keywords.
- Not using negative keywords to optimize your budget.
- Poorly written or misleading ads which result in ineffective clicks.
- Failure to incorporate keywords in your ads
- Clicking on an ad takes the user to your Website Home page where they get lost and quickly move on. Either take the clicker to a specific page in your site or (preferred) a landing page related to the ad content.
- No lead capture or purchase mechanism.
- Failure to actively manage campaigns.
- Unable to measure return on investment.
And you can't master Google PPC advertising without devoting considerable time and, yes, money in the process. The industry is full of horror stories about first-timers who tried it and were shocked at the bill they received on their credit cards. Hiring a knowledgeable, experienced person to launch and manage your PPC campaigns is worth every penny. In the long run, you'll save money while profitably grow your sales.
If you wish to proceed on your own despite this advice, for God's sake set a minimal budget so you can play with the PPC variables and learn the Google ropes without breaking your bank. If you want affordable professional assistance, give us (http://www.smallbizsmartmarketing.com/) or a knowledgeable consultant a call. You won't regret it.
Monday, December 31, 2007
Your Website IS your Business Credibility!
The shame of it is that it doesn't cost that much these days to have someone create a professional Website for your business. No matter what size your organization is, the Internet creates a level playing field. A well-designed site that presents your company in a credible fashion and captures sales leads is worth every penny. And in the process, the new or enhanced site can be optimized for search engine spiders so that your organic ranking improves and brings in even more clients.
The ROI for creating a new site or improving your existing site is extremely high. It is the best, long-lasting investment any business can make in 2008. So, as you draw up your buisness resolutions today, put this at the top of your list!
Tuesday, November 27, 2007
What is the Purpose of your Website?
I say this because many are obviously nothing more than online brochures for the business products or services. These treat the Internet the same way as hard-print advertising or collateral materials.
Other business sites are designed for the Internet but are not optimized for search engines. Many also lack a means of capturing sales leads and hard to navigate. Kinda makes me wonder what they were hoping to achieve...
The first and most important step in launching any Website is to define its purpose and goals. Is it to be a reference site? A customer support site? Or, do you want an online marketing machine? The answer determines the resultant site design and content. Conversely, failure to address this subject before building a site will inevitably lead to frustration and expensive site revamping.
So, what do you want your site to do? Is it accomplishing this? Need help?
Monday, November 12, 2007
Market your Website with Free Articles
And the articles do not have to be long - three or four paragraphs will do. Write about something you know. Keep it narrowly focused and related to the service or product you offer on your Website. Include an author box with an embedded link back to your site. That way, interested readers can go directly to your site to learn more. Articles are a great sales lead generator!
Moreover, free articles get widespread distribution on the Internet. They are picked up by other blogs, Websites and newsletters for content. So, your free article (with its embedded link back to your site) results in an explosion of one-way links back to your site and considerable traffic boost.
There's nothing not to like about using free article distribution as a means to improve your Website traffic and search engine ranking. Contact us if you need help getting this going.
Wednesday, October 24, 2007
The Importance of Disaster Recovery
And it's not enough to just have a backup copy of important information. You need to have backups that are stored off-site or are at least portable. For those of you who operate home businesses, backup your data daily to removeable disks (e.g., a zip drive or memory stick) or to a portable external drive that can be quickly disconnected and thrown into a travel bag. Some home businesses even use different memory sticks for specific files. Store at least one copy off-site (someone else's home, a safe deposit box, etc.). Have a dedicated fire-proof and water-proof safe box to preserve data stored on removeable storage devices.
Ideally, critical data should be backed up to a remote site that can be readily accessed from any location for fast recovery. Inexpensive online services, like Carbonite, that provide continuous, secure background backup over the Internet are a good, easy solution.
Don't feel snug if you have important information in an online Website database and not at your your business or home office location. After all, what happens if the Website location suffers a fire, flood, tornado or terrorist event? Always download and backup your Website on a periodic basis. Likewise, maintain duplicate backup files of really critical information, rather than entirely trusting your livelihood to a remote backup site.
Finally, make sure your backup solution allows you to quickly access or repopulate data. It does no good to protect critical information if you run into problems when you try to restore it.
You won't realize how very important your business records are until you actually face a disaster...and by then it's too late if you haven't taken prior precautions.
Monday, October 01, 2007
Creating Market Awareness for your Products or Services
Of course, you can blanket your target market with expensive advertising in magazines, the radio, television or newspapers. But did you know you can accomplish much the same thing through effective PR programs? In many ways, PR is "free" advertising and often much more effective than expensive alternatives.
Public relations takes many forms. It can be a press release that takes on a life of its own on the Internet, placing an article about your company in a widely read publication, having a published interview, winning an industry award, or briefing industry analysts. These activities spread your message in an effective, credible fashion.
Online press releases and articles contain embedded links back to your Website. Since these get picked up by other Websites, newsletters and blogs, interested readers often follow the embedded links to your Website. This increases your Website traffic. Also, having incoming links from other Internet entities drives up your organic search engine ranking. It's a win-win situation!
Monday, September 17, 2007
Use Google PPC Conversion Tracking to Determine Advertising ROI
Google Adwords has a neat feature that allows you to track the business results from your online advertising. Essentially, it works like this:
- Set up your Google ad campaign
- Each Google ad should go to a separate "landing page" where you present your sales argument and have a lead capture form or "buy" button.
- When a prospect clicks on the "Submit" or "Buy" button on the landing page, you should have a "Thank You" page to which they are automatically transferred. The only way anyone can get to the "Thank You" page is by clicking on a button on the ad landing page.
- Google Adwords provides a conversion tracking feature that generates specific code which can be inserted on the Thank You" page for each landing page. This code notifies Google when someone arrives on the "Thank You" page.
Thus, Google will record all arrivals at each "Thank You" page as a lead or sales conversion for the landing page tied to a specific ad. This data is displayed in your campaign summary by Google Adwords. In effect, this tells you how well an ad and its associated landing page is performing in converting ad click-throughs into either revenue or sales leads. This is your "return on investment (ROI)" for Google advertising.
Knowing your ROI for Google advertising is essential. Without it, you have no way of measuring how much a lead or purchase is costing you in terms of advertising dollars. If it's too high, PPC advertising may not be the answer for you. A high ROI figure can also alert you to the need to improve your conversion rate by tweaking your ads and./or landing pages.
Need help with Google PPC advertising? Contact a professional at Small Business Smart Marketing: (866) 284-4955 or via email at info@smallbizsmartmarketing.com.
Monday, August 27, 2007
The Fastest Way for a New Company to get Sales
Want to know how you can quickly begin to generate sales leads from the Internet? It's simple - implement a local pay-per-click (PPC) advertising campaign. That way, your PPC ad will be visible to Internet searchers at the exact moment they are looking for what you're selling. This overcomes the weaknesses of your Website being nowhere in sight in organic search returns. And you are only charged when someone actually clicks on your ad. Otherwise, it's highly-visible free advertising.
Done right, local PPC advertising can be VERY effective...and very economical. But setting up PPC advertising is not for amateurs. Believe me, you can run through a lot of money real fast with little or no results. Google and Yahoo have their own algorithms for managing PPC advertising and they are not obvious, nor do they necessarily work to your favor.
It pays to engage an experienced PPC advertising manager to set-up, optimize and manage your online advertising campaign. Someone who knows how to create winning landing pages that capture leads or gain online sales after a rpospective customer clicks on your ad. You will save money and start generating sales sooner by turning to someone who knows what they are doing. Just ask anyone who rushed into PPC advertising - I'm sure they'll echo these sentiments.
Need help launching your PPC advertising? Contact us at info@smallbizsmartmarketing.com or at (866) 284-4955. ;~)
Sunday, August 12, 2007
All You Need is a Website to Get Internet Business. Right?
Today, your Website must be optimized for those little critters known as "search engine spiders" that continuously crawl the Internet, indexing and updating a humongous database of Websites. Next, you need a sustained program to acquire cross-links with complementary sites, something that all search engines place a high value on in determining your site ranking. And you need a form or two on your site to collect sales leads. Finally, you need meaningful content on your site, and the more often you update your content, the better Google and other search engines like your site.
Don't kid yourself - all this takes work...lots of work. But the results can be phenomenal. I've seen small businesses go from zero Internet business to being bombarded with leads in just a matter of a few weeks. Done right, Internet marketing does work!
An easy way to find out what you can do to boost Internet lead generation is to take advantage of our Online Marketing Appraisal. We will examine your site and prepare a custom report with specific recommendations for turning it into a powerful Internet marketing machine.
Tuesday, July 24, 2007
Organizing Your Customer and Prospect Marketing
With a CRM solution, you can easily keep track of your customer and prospect contacts, their status in the sales funnel and even create a unique marketing program for each. The latter is especially important. If you lay out a series of steps in your marketing program (e.g., send customized greeting, sign up for email newsletter, send autoresponder set of special offers, etc.), then you can rest assured that you will not neglect to nurture your customers or pursue possible new clients.
Remember, it costs a lot more to capture a new customer than it does to retain an existing one. Also, it is easier to sell more products or services to an existing customer than a new one. And finally, nurturing prospective customers through ongoing marketing messages helps to close sales.
For small businesses, an easy CRM answer can be found online at www.zohoCRM.com. This Web-based service is free for up to three users in your company. I use it and recommend that you take a look at it.
Wednesday, June 27, 2007
Is Your Website Search Engine Friendly?
Today, your Website must be optimized for those little critters known as "search engine spiders" that continuously crawl the Internet, indexing and updating a humongous database of Websites. If these spiders can't easily traverse your site, you are in trouble. If they can't readily identify your line of business through indicated keywords, you've got problems. If your site is in a heavily competitive marketplace and it's not optimized for a specific market niche, it could take a long, long time before you see it showing up in the first three pages of search results. And if you don't show up in the first three pages, chances are that the only way your marketplace will ever know you exist is if you point them to your Website address.
Of course, it takes more than just search engine optimization to turn your Website into a high-power lead generator. Most search engines also place a heavy factor on the number and quality of incoming links as a measure of your site's popularity. And that takes a lot of work to achieve.
An easy way to determine if your site is search engine friendly is to take advantage of our Online Marketing Appraisal. Our experts will examine your site and issue a custom report with specific recommendations about what you can do to turn your site into an Internet marketing machine.
Monday, May 28, 2007
Memorial Day Thoughts
There is no such thing as a "smart bomb." Once the "dogs of war" are let loose, there is no controlling them. Death sweeps the land and feeds on itself. War quickly becomes senseless killing.
I cringe when I hear politicians who went out of their way to avoid the draft and Vietnam talk about "sacrifice" and "supporting the troops." Yet, they are so willing to send our sons and daughters off to the black hole of Iraq to die for their discredited beliefs.
If there could be just one change to the Constitution, I would like it to be that politicians could not vote for - or simply launch - war unless they committed to have their own children, brothers, sisters and other relatives between the ages of 18 and 45 actively participate in a combat zone. Do you think that would have changed the Iraq vote?
Saturday, May 19, 2007
Have a Great Idea? Sell It on a Single-Page Website!
A great way to give your idea life is to launch a single-page Website as a 24x7 marketing machine that has but one purpose - to generate widget sales or capture leads. And you can accomplish this for under $4 monthly!
If your widget really is a great idea, you will be surprised how effective a single-page Website is. It is easier to optimize for the search engines too. For example, if you get a pertinent domain name, such as http://www.widget.com/, implementing the right meta tags and keyword densities is much simpler than a normal business Website. And you can have this for under $4 monthly in hosting fees!
The good news is that you don't have to understand how to put up a Website, how to write persuasive site content, how to create and insert order forms or set up online payment. We can do all that for you. Moreover, your "great idea" can be transformed into a dynamite Internet marketing machine within just a few days. Throw in some targeted pay per click advertising and watch your sales grow.
Contact us to learn just how affordable it is to launch your better widget.